An appointment is required for all consultations. Monday to Friday: The surgery is open from 8:30am to 12:45pm, and from 1:45pm to 5:30pm. During the lunch break a message service may operate.
Saturday: Appointments commence at 8:30am and continue until all patients booked in are seen (around 11:30am).
The standard time allotted for each appointment is 15 minutes. Please let the receptionist know when booking if you think you will need a longer appointment.
Urgent appointments. Some problems require attention urgently. Our appointment system sets aside several appointments that are reserved for people that need to be seen on the same day. If the surgery is fully booked and you feel urgent attention is required please say so and we’ll try and find a time for you. We will endeavour to book your appointment with the doctor of your choice however this is not always possible for urgent appointments.
Running late. Despite our best efforts, sometimes it is very difficult to keep to schedule. As mentioned above you can help the surgery run to schedule by requesting long appointments where appropriate and deferring non-urgent problems when needed. We know your time is valuable. Feel free to check if we are running late so you can reduce the waiting time at the surgery. Phone calls. Doctors are usually able to discuss results of tests etc over the phone but will not interrupt consultations except in an emergency. Leave a message and a return call will be made later.
Surgery consultations are preferred, however, in rare circumstances home visits can be provided at the doctor’s discretion.
Pathology Services Clinical labs now operate at the Surgery on Wednesday, Thursday and Friday from 8:15 to 2:45pm. You do not need to make an appointment for this service and do not have to be a patient at this practice. Please ensure you bring your request form.
SMS reminders. If we have your mobile phone number recorded we can send you an SMS reminder of your appointment, usually the day before. If for any reason you do not want this service please notify one of our staff.
People with a disability
There is a ramp at the front of the surgery and assistance can be provided if required. Unfortunately our toilets are not wheelchair-accessible. Patients who have difficulty attending the surgery are asked to discuss their needs with doctors or staff and in many cases a home visit service may be available.
Mobility Parking is available in the driveway at the side of the building.