An appointment is required for all consultations.

Monday to Friday: The surgery is open from 8:30am to 4:30pm. The staff may choose to take a short break within these hours at which time a phone message will play.

Saturday: Appointments commence at 8:30am til 4pm. However, the surgery may close earlier due to patient need and staff availability.

Sunday: Appointments commence at 8:30am til 2pm. However, the surgery may close earlier due to patient need and staff availability.

The standard time allotted for each appointment is 15 minutes. Please let the receptionist know when booking if you think you will need a longer appointment.

Telehealth appointments –  Phone consulations are available preferably for people with cold or flu-like symptoms, script repeats, results or ongoing referrals.

Urgent appointments – Some problems require attention urgently. Our appointment system sets aside several appointments that are reserved for people that need to be seen on the same day. In these cases, it is best to ring at 8:30am and talk to one of our receptionists, who will do their best to accommodate you.

If the surgery is fully booked and you feel urgent attention is required please say so and we’ll try and find a time for you. We will endeavour to book your appointment with the doctor of your choice however this is not always possible for urgent appointments and we ask patients to be flexible in this situation.

Running late – Despite our best efforts, sometimes it is very difficult to keep to schedule. As mentioned above you can help the surgery run to schedule by requesting long appointments where appropriate and deferring non-urgent problems when needed. We know your time is valuable. Feel free to check if we are running late so you can reduce the waiting time at the surgery.

Phone calls – Doctors are usually able to discuss results of tests etc over the phone but will not interrupt consultations except in an emergency. It is best to request a phone consult in these situations or leave a mesage with the receptionist if it’s something urgent.

Emails – We don’t usually send emails as it is not deemed medically secure. We will only do it in exceptional circumstance or with your consent.

Regular Scripts and Ongoing Referrals –All scripts and referrals require an appointment. Depending on doctor availability you may not be able to do this with the doctor of your choice.

Surgery consultations are preferred, however, in rare circumstances home visits may be provided at the doctor’s discretion. This should be discussed with the treating doctor.

SMS reminders – If we have your mobile phone number recorded we can send you an SMS reminder of your appointment, usually the day before. If for any reason you do not want this service please notify  one of our staff.

People with a disability

There is a ramp at the front of the surgery and assistance can be provided if required. Unfortunately our toilets are not wheelchair-accessible. Patients who have difficulty attending the surgery are asked to discuss their needs with doctors or staff and in many cases a telehealth consulation may be available.

Mobility Parking is available in the driveway at the side of the building.