FAQ

Do you Bulk Bill?

We are a mixed billing practice and generally do not bulk bill our patients. For more information see our fees section.

Management of your personal Records

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html.

Our Privacy Policy is available for download here

NB: The practice participates in state and national recall and reminder systems such as Breast Screen, Australian Immunisation Register, Bowelscreen etc. If you do not wish to participate please let us know.

 

Transfer of Notes

If you wish to change practices, you will need to fill out a form at your new practice. They will then fax it over to us and we will arrange for your notes to be transferred within 30 days. There is no charge to you for the transfer. We will not release your notes without your written consent.

 

Can I have a copy of my notes?

We do not generally give patients a copy of their records. If you wish to access them, you must speak to your doctor and then fill out a form from reception.

 

Patient feedback

We are always grateful for any suggestions as to how we might improve the service we provide our patients. If you are unhappy with any aspect of the care provided by the practice we would prefer you to let us know about it either by telling your doctor or receptionist or by using the contact form on our website. We also have a suggestion box in our front foyer, which is checked regularly.

If you feel there is a problem you need to take up outside the practice you can contact: The Health Care Complaints Commission, Locked Bag 18, Strawberry Hills, Telephone 1800 043 159