Appointments
New Patients. Appointments for new patients are limited and usually need to be booked well in advance. There are times when we are unable to take on new patients, however we always try to accommodate family members of existing patients.
This practice operates an appointment system for consultations.
Monday to Friday: The surgery is open from 8:15am to 12:45pm, and from 1:45pm to 6pm.
Saturday: Appointments commence at 9am and continue until all patients booked in are seen (around 12 midday). Saturdays are preferably for urgent cases and those who have difficulty attending on weekdays.
The standard time allotted for each appointment is 15 minutes. Please let the receptionist know when booking if you think you will need a longer appointment.
Urgent appointments. Some problems require attention urgently. Our appointment system sets aside several appointments that are reserved for people that need to be seen on the same day. If the surgery is fully booked and you feel urgent attention is required please say so and we'll try and find a time for you. We will endeavour to book your appointment with the doctor of your choice however this is not always possible for urgent appointments.
Running late. Despite our best efforts, sometimes it is very difficult to keep to schedule. As mentioned above you can help the surgery run to schedule by requesting long appointments where appropriate and deferring non-urgent problems when needed. We know your time is valuable. Feel free to check if we are running late so you can reduce the waiting time at the surgery.
Phone calls. Doctors are usually happy to discuss results of tests etc over the phone but will not interrupt consultations except in an emergency. Leave a message and a return call will be made later.
Saturday: Appointments commence at 9am and continue until all patients booked in are seen (around 12 midday). Saturdays are preferably for urgent cases and those who have difficulty attending on weekdays.
The standard time allotted for each appointment is 15 minutes. Please let the receptionist know when booking if you think you will need a longer appointment.
Urgent appointments. Some problems require attention urgently. Our appointment system sets aside several appointments that are reserved for people that need to be seen on the same day. If the surgery is fully booked and you feel urgent attention is required please say so and we'll try and find a time for you. We will endeavour to book your appointment with the doctor of your choice however this is not always possible for urgent appointments.
Running late. Despite our best efforts, sometimes it is very difficult to keep to schedule. As mentioned above you can help the surgery run to schedule by requesting long appointments where appropriate and deferring non-urgent problems when needed. We know your time is valuable. Feel free to check if we are running late so you can reduce the waiting time at the surgery.
Phone calls. Doctors are usually happy to discuss results of tests etc over the phone but will not interrupt consultations except in an emergency. Leave a message and a return call will be made later.